REFUND & CANCELLATION POLICY

All refunds must be approved in writing by the Executive Director.

DUES

A member requesting a refund for dues will be refunded a pro rated share of unused dues minus an administrative fee equal to 25% of the total dues paid.

CONFERENCE CANCELLATION POLICY

Requests for registration refunds for the in-person conference in Los Angeles that are received in writing prior to August 15 will be refunded less a 30% administrative fee.

Afterwards in-person conference registrations become non-refundable.

An exhibit space is 100% refundable only if the exhibit is immediately resold to an existing wait-listed exhibit space customer. Otherwise, they are non-refundable.

The following conference related purchases are all non-refundable:

  • Online Pass & Performance Pass Registrations

  • Hospitality Add-Ons

  • Special and Professional Development Events

  • Advertising (Print and Digital)

  • Sponsorship

  • Digital Goods

  • Data Services (e.g. Showcase Listings)

Refunds will be processed post-conference by the end of October.

REGISTRATION SUBSTITUTIONS

Written requests to transfer a registration within the same organization will be granted at no cost before Friday, July 11. Transfers requests received after July 11 will incur a $25 fee. All requests must be made by Sunday, August 18.

Please email membership@westarts.org for registration transfers and substitutions.